What we do

The WRO Forum has the following key aims:

• To support members to deliver expert advice, assistance and advocacy in welfare rights and to share and develop good practice in this field
  
  
• To raise matters of shared concern on behalf of members, with statutory decision making authorities such as the Department for Work and Pensions, The Ministry of Justice, The Scottish Executive and local authorities
  
  
• To offer key decision making organisations a forum for consultations on their proposed changes to legislation, policy or practice that may have an impact on the lives of people who use social landlord services
  
  
• To share and develop reliable information on legislation, policy and practice in social welfare

Each one of our members delivers a welfare rights service to people in her/his area of remit. For the majority of our members who are welfare rights officers employed by a housing association, the people entitled to use the welfare rights service will be those living in homes rented from the housing association, and in many cases will also include people living in owner-occupied homes that are factored (or property managed) by the housing association.  Individual remits do vary, and can be checked by reference to our membership list.